Fast Dispatch

and easy returns

FREE Shipping!

on orders over £20

Vintage Sea Glass

from England's North East Coast

Welcome to Imogen's Beach Store

Customer Service

The most important thing to say here is that I love my customers - and product quality + customer service is my priority.  This is a real committment and not just lip-service.

 

Shipping & Delivery
            I usually pack and post orders within 24 hours of payment - unless an order requires additional work (eg a commission piece).
Free UK delivery on orders over £20 - Free delivery to any UK mainland address when you spend £20 or more in a single transaction. Promotion applies to standard deliveries made to any UK address and does not include international delivery. Free delivery will automatically apply once your basket totals £20 or more. Standard delivery will be by Royal Mail post. 
Privacy & Security
            I absolutely never ever pass on your personal data to any third party.

            I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

Returns & Replacements
The Consumer Contracts Regulations, which came into effect on 13 June 2014, give you 14 calendar days from the day after you receive your goods to cancel. You are responsible for returning the item within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned. You still have rights under the Sale of Goods Act for returning faulty goods bought online.
Payment & Promotions
            I ask for payment at the time of order.  Payment can be made online via Paypal, or via BACS transfer.  I also take payments over the telephone using a card reader.
            From time to time I issue tantalising promo codes - these can be applied at Checkout. 
            If you ever have any problem applying your promo code please drop me a line or call me on 07867816839 and I will sort any problem asap.